The questions people ask before buying, and the ones they ask on the day the parcel arrives. If yours is missing, email us using the address at the foot of the page.
Choosing
How many pods do I actually need?
Pod count sets the plant count, but reservoir volume sets how often you top up. A big pod count on a small reservoir means refilling every other day – the two numbers are on every page for that reason.
What do the numbers on the page mean?
Every product page carries reservoir volume, pump flow and pod count, listed as the maker publishes them. Where a figure is not published we leave it blank rather than invent one.
Buying and delivery
What does delivery cost?
Free on orders of ₹1,999 and above. Below that, one flat ₹79 covers the whole order — no handling, packing, fuel or remote-area fees.
How long does it take?
Handling is 1 to 3 business days, then transit 5 to 12 business days — about 5 to 8 business days to metro PIN codes and 7 to 12 business days elsewhere in India. Total from Jaipur, Rajasthan: 6 to 15 business days. Orders confirmed after 3:00 PM IST join the next working day queue.
How can I pay?
UPI before dispatch, or Cash on Delivery when the parcel arrives. We do not accept credit cards, debit cards or PayPal, there is no card form on this site, and we do not offer EMI. Prices are in Indian rupees (INR).
Do you ship outside India?
No. We deliver within India only.
On arrival
Is this normal, or is it a fault?
Normal: a quiet pump hum, and a faint plastic smell from new tubing for the first day. A fault is different: the pump does not run, the reservoir leaks at a seam, the light arm will not hold position, or a pod set is missing. Report a fault within 48 hours of delivery with the unboxing video.
Is anything not included?
Unless the product page lists it in the box, no — we do not supply nutrients and seeds, because nutrient choice follows the crop, and seed is cheaper bought fresh and local. Buy those locally.
Care, returns and warranty
How do I look after it?
Change the reservoir on the schedule in the manual, keep light off the water to stop algae, and rinse the pump impeller when flow drops.
What is the return window?
7 days from delivery. The item must be unused, complete in the original packaging, with the invoice. Approved refunds are processed within 12 business days once it reaches us.
Is there a warranty?
We offer no six-month or manufacturer warranty of our own and we do not claim one. Where the maker provides a warranty, the card in the box governs it and we will point you to the right service channel. What we cover is condition on arrival.
Can I visit and see one?
No — we are online only, with no shop or showroom to visit. The registered address is where orders are packed and dispatched. That is exactly why reservoir volume, pump flow and pod count are spelled out on every product page.
Still need us?
- Novella Vault — sole proprietorship
- Address: SR Hydroponics, Sirsi Rd, Adinath Colony, Kanakpura, Jaipur, Rajasthan, 302041, India
- Phone: +91 96722 22004
- Email: concierge@novellavault.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.