Hydroponics · Jaipur, Rajasthan
Reservoir volume, pump flow, pods.
Novella Vault is a sole proprietorship based in Jaipur, Rajasthan, operating online as Novellavault (novellavault.shop). We sell hydroponic kits, and we describe them by the figures that decide how they perform rather than by the word on the box.
Why we lead with the numbers
Hydroponic kits are sold on the number of pods. Reservoir volume is what decides how often you refill, and a mismatch between the two is why kits end up unplugged on a shelf by week three.
The fix is unglamorous: put reservoir volume, pump flow and pod count on every product page, and say out loud what a hydroponic kit can and cannot do. That is what this shop is.
What we commit to
The numbers, on every page
Reservoir volume, pump flow and pod count — as the maker publishes them. Where a figure is not published we leave it blank rather than estimate it.
Checked before it is packed
During the 1 to 3 business days handling window every order is opened and checked against the order, and the reservoir ships nested with the pump boxed separately so its cable cannot be crushed.
Honest about what is normal
We say up front that a quiet pump hum, and a faint plastic smell from new tubing for the first day — so a normal first day is not mistaken for a defect.
What we will not claim
No six-month or manufacturer warranty of our own, and no promise a hydroponic kit does something it cannot. Unless a product page lists it in the box, we do not supply nutrients and seeds, and we say so before you pay.
Our story
The shop grew out of running indoor growing systems in Jaipur. The same two disappointed buyers kept appearing: the one who bought on a photograph and got a size or capacity that did not suit, and the one who assumed something was included that never is.
Selling online removed the chance to put the thing in someone hands and let them judge it. So the specification had to carry that weight instead, and the packing had to carry the goods: the reservoir ships nested with the pump boxed separately so its cable cannot be crushed.
How we work, in practical terms
- Online only. Novella Vault runs entirely online, with no shop or showroom. Orders are dispatched from Jaipur, Rajasthan.
- Shipping. Free at ₹1,999 and above; flat ₹79 below that. Handling 1 to 3 business days, then transit 5 to 12 business days.
- Returns. 7 days from delivery on unused goods in the original packaging, refunded within 12 business days.
- Payment. UPI or Cash on Delivery, in Indian rupees. No cards, no PayPal, no stored payment details.
- On arrival. Check the carton before signing, film the unboxing, and report any damage within 48 hours.
Seller information
Published in accordance with the Consumer Protection (E-Commerce) Rules, 2020:
- Trading name: Novella Vault (novellavault.shop)
- Business type: Sole proprietorship
- Registered address: SR Hydroponics, Sirsi Rd, Adinath Colony, Kanakpura, Jaipur, Rajasthan, 302041, India
- Phone: +91 96722 22004
- Email: concierge@novellavault.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.
- Country of operation: India
Why Shop With Us
Straightforward promises we keep on every order